About
I am a Strategic Agile Delivery Manager and Scrum Master with over 20 years of IT experience, including more than a decade in software engineering leadership. I’ve led digital transformation initiatives across BFSI, Mortgage, Government, Consulting and Automotive domains. My expertise spans Agile & Scrum methodologies, scaled‐Agile (SAFe), PI planning, backlog grooming, stakeholder management and continuous improvement.
As a certified PMP, ITIL and AWS-CCP practitioner, I excel at driving cross-functional teams to deliver enterprise solutions on time and within budget. I specialize in project scheduling & forecasting, risk mitigation, release management, and roadmap planning—and I’m passionate about coaching teams for higher velocity and quality.
Experience
Agile Delivery Manager — DarkMatter Technologies (Hyderabad)
- Lead customer success team delivering 200+ enterprise releases on time and in scope.
- Designed scalable deployment processes, cutting production incidents by 90%.
- Rolled out Scrum across India, Bosnia & USA—boosting team velocity by 33%.
- Managed multi-team communication to reduce sprint carry-over by 50%.
- Implemented first-time-right approach, reducing CAPEX project costs significantly.
- Lead Agile ceremonies and end-to-end delivery for customized enterprise solutions.
- Support Product Owner in backlog refinement, sprint planning, and release readiness.
- Facilitate PI planning and quarterly roadmap definition to align teams with business goals.
- Coach 50+ team members on Agile best practices, boosting velocity & quality.
- Spearheaded Jira → Azure DevOps migration for scalable project tracking & reporting.
- Managed weekend production deployments as offshore Release Manager, improving timelines.
- Grew release team from 3 to 8 by mentoring and strategic hiring.
- Reduced deployment cycle from 7.5 hrs to 5.9 hrs through process improvements.
Service Delivery Manager — R Systems International (Gurgaon)
- Automated manual processes—saving 3 person-months and cutting 3rd-party penalties.
- Improved team performance by 20% via root-cause analysis and permanent fixes.
- Reduced headcount by 12% through automation of 40+ manual tasks.
- Orchestrated integration & implementation of enterprise solutions across multiple providers.
- Coordinated cross-team and client communication to ensure SLA adherence.
- Conducted service reviews and generated performance & progress reports.
Senior Software Engineer — BirlaSoft Ltd (Noida)
- Led global enterprise apps—boosted uptime from 90% to 99.17%.
- Managed 2nd/3rd-line support, cutting SLA breaches from 35% to 0% in 45 days.
- Led development & maintenance of global enterprise applications, ensuring high availability.
- Prepared project progress reports and coordinated cross-functional teams.
- Collaborated with stakeholders to gather and validate functional requirements.
Senior Software Engineer — Keane India (Noida)
- Introduced onshore-offshore delivery model for Dominion Power projects.
- Enhanced and maintained 5+ mission-critical applications.
- Gathered and documented business/technical requirements for multiple projects.
- Managed weekly status reports and coordinated onshore-offshore teams.
Software Engineer — iBilt Technologies (New Delhi)
- Built KRIBHCO paperless office app—India’s first large-scale digital workflow.
- Collaborated with stakeholders to gather requirements and train end users.
- Designed, developed, and tested software solutions across full SDLC.
- Engaged with stakeholders for requirements gathering and user training.
System Executive — Pre-emptive Systems (Noida)
- Developed Maruti Suzuki workflow automation, eliminating manual processes.
- Delivered 3 web-based solutions, ensuring on-time client deployments.
- Developed workflow-based applications to automate business operations.
- Delivered custom solutions on schedule and documented project requirements.
Projects
Jira → Azure DevOps Migration
Spearheaded the migration from Jira to Azure DevOps for global teams, enabling scalable issue tracking and reporting.
Automated Release Management
Designed and executed weekend production deployment strategies as Release Manager, enhancing delivery timelines and client satisfaction.
Borrower & Loan Office Digital
Led the design & implementation of a borrower/loan officer portal, improving operational efficiency and customer satisfaction.
Lead Management System
Architected end-to-end lead tracking & nurturing workflows, reducing lead response times by 40%.
Architecture Upgrade & API Integration
Migrated 56 RHEL6 servers to RHEL8 and integrated new REST APIs—enhancing platform performance and maintainability.
SBI Credit Card Services Automation
Automated file-processing for SBI managed services—saving 3 person-months and eliminating penalties.
Dominion Power Development & Support
First onshore–offshore engagement for Dominion Power: enhanced and maintained 5+ mission-critical applications, driving 24/7 uptime and streamlined support.
KRIBHCO Paperless Office Application
Developed India’s first large-scale digital workflow for KRIBHCO (Govt. of India), automating office processes and eliminating manual paperwork end-to-end.
Maruti Suzuki Workflow Automation
Built and deployed three web-based workflow applications for Maruti Suzuki, replacing manual systems and accelerating project delivery cycles.